Free beta · Europe · US · Asia

Know before the ticket comes in.

Pingtier checks every client’s websites, portals and mail hosts from 8 probes in Europe, the US and Asia, confirms an outage with 2 probes on 2 providers, and drafts the message you send the client.

Start free betaHow it works Free during beta. Then EUR 4 per client a month, excl. VAT. No card, no password.
shop.example.comDownExample · as the probes see it
17:02:31FRA 503Service Unavailable · 212 ms · provider A
17:02:33NYC 503Service Unavailable · 318 ms · provider B
17:02:33DOWNconfirmed by 2 probes on 2 providers
17:02:34ALERTSSlack #client-alerts · 3 emails
17:05:10TOLDclient message copied by Anna M.
17:16:02UP200 OK from every region · down 14 min
8probes in Europe, the US and Asia
4hosting providers, so one bad network never decides
2of 2probes on two providers confirm a Down
30sfastest check interval on Per client
1click from the incident to the client message

Today, as you see it

One screen. Every client. Nothing to configure.

Down, blocked and expiring certificates at the top, grouped by what needs you. Open one and the evidence is already there.

app.pingtier.com/today
TodayTuesday 14 April · 17:15 CETExample
Down1Harbor Dental
Can’t check1bot challenge · allow the probes
Certificates ≤ 14 days1ends in 6 days
Hostnames up21of 24from every region
Needs you2
shop.example.comDownHarbor Dental · 503 from every probe · nobody on it13 min
api.example.comBlockedCrane Logistics · bot challenge answers the probes3 h
Certificates1
portal.example.com6 daysHarbor Dental · renew before SaturdaySat
Back up today1
www.example.comUp againHarbor Dental · down 7 min · client told15:02

shop.example.com

DownHarbor Dental · since 17:02 · confirmed by 4 probes on 3 providers
Tell the clientAcknowledgeSnooze

The server answers 503 to every probe since 17:02. DNS and TLS are fine.Check the app behind the shop, or its last deploy. The client message is drafted below.

ProbeReplyWhat it sawTime
EUFrankfurt · provider A503Service Unavailable212 ms
USNew York · provider B503Service Unavailable318 ms
AsiaSingapore · provider C503Service Unavailable402 ms
EUAmsterdam · provider B503Service Unavailable201 ms

Why Pingtier

Built for the person who answers the phone.

Your clients do not care which server failed. They care who noticed first and what you told them. Pingtier gives you both.

Confirmed, not guessed

One probe never declares an outage. A Down needs 2 probes on 2 different providers within one round, so a flaky route does not page you at 3 a.m.

17:02:31 503 Frankfurt · provider A
17:02:33 503 New York · provider B
17:02:33 Down confirmed · alerts sent

Blocked is not Down

When Cloudflare or a WAF answers the probes with a bot challenge, you get one email with the addresses and the User-Agent to allow. No false outage, no uptime penalty.

Blocked · cf-mitigated: challenge
Allow Pingtier-Probe/1 and 8 addresses
Uptime: this time is unknown, not down

The client message, written

Every incident comes with an English draft for that client: what broke, since when, what you are doing. Copy it, open it in email, mark the client as told.

Hello,
Since 17:02 CET your online shop at shop.example.com does not load for visitors. We are on it…
Told at 17:05 by Anna M.

How it works

From a domain to a told client in five steps.

Nothing to install. The first result from every probe arrives within a minute of adding a hostname.

1Add a clientType its domain. Pingtier proposes the apex and www from DNS; you pick what to monitor.
2Checks from 8 probesEurope, the US and Asia on 4 providers, every 3 minutes on Free, every 30 s on Per client.
3Two probes confirmA Down needs 2 probes on 2 providers in one round. A bot challenge is Blocked, not Down.
4Alerts where you workSlack and email at once, with the evidence attached.
5Tell the clientCopy the drafted message or open it in email, then mark the client as told.

What you get

Small on purpose, exact where it matters.

HTTP and TLS checks with the evidence to act on. No dashboards to build.

Certificates watchedA Today issue from 14 days before expiry and a digest at 30, 14 and 7 days. A TLS failure counts as Down.
Regions per hostnameEU, US and Asia, all on by default. Turn a region off for a site that only serves one market.
Honest uptimeComputed from confirmed states only. Time the probes could not observe is reported separately, never as up.
Team with rolesOwner, Admin and Technician. Technicians work Today without touching settings or billing.
Slack and email alertsOne alert to Slack and email at once, with the probe evidence attached.
Organisation timeEvery time shown in your workspace zone, e.g. 17:02 CET. UTC only in exports.

Pricing

One price. Per client, not per check.

Free during beta. Then EUR 4 per client a month, excl. VAT. Move the slider to see your number.

After the beta

Per client

EUR 4per client a month, excl. VAT

For agencies and MSPs with a client list. Pay for clients, not for checks.

Clients you look after15
After the beta, a month, excl. VATEUR 60.00
  • As many clients as you need, 10 hostnames each
  • Checks every 30 s, 60 s, 3 or 5 minutes
  • Unlimited team with roles, 1 year of history
  • Nothing charged before the beta ends and you confirm with a card

Every beta account starts on Free. You choose Per client after the beta.

Free

EUR 0a month, for good

For a first look, or your own few sites.

  • 3 clients, 5 hostnames each
  • Checks every 3 or 5 minutes from all regions
  • Email and Slack alerts
  • Client messages, 30 days of history
  • –One member
Start free

Clients are counted on the invoice date, paused included. VAT is added by your country’s rules. Nothing is charged during the beta; 30 days before it ends you get an email and decide.

Questions

Straight answers.

Where do the checks come from?

8 probes in Europe, the US and Asia on 4 hosting providers. The list of addresses and the User-Agent will be public on a Probes page before sign-up opens, so you can allow them in Cloudflare or a WAF.

What counts as Down?

Two probes on two different providers failing within one round. A single failed probe starts a second round instead of an alert. A bot challenge is Blocked, a separate state that never counts as Down.

Do you contact my clients?

No. Pingtier drafts the message in English with the evidence; you copy it or open it in your email client and send it yourself. “Mark as told” records who told the client and when.

Where is my data?

Raw check results are kept 7 days, rollups for your plan’s history. Where the service stores your data goes into the product privacy policy, published before sign-up opens.

What is not in the beta?

Public status pages, SMS and phone alerts, a public API and PDF reports. The beta covers HTTP and TLS checks, Slack and email alerts, and client messages.

Every client, one Today.

When sign-up opens, sign in with an email link, Google or GitHub. Add a client, send a test alert, done.

Start free beta